Rental Help & Guides
Guides and tools to help you understand consumer leasing in Australia.
How consumer leases work, what they cost, your rights, and what happens at the end of your lease.
Find out what happens on 1 November 2026, what it means for your agreement, and how to switch to PayTo.
What you need to apply, how your application is assessed and what happens after approval.
What to do if your leased product develops a fault, and how repairs and warranty claims are handled.
How PayTo works, how to authorise a PayTo agreement, and how to manage or cancel it through your online banking.
How to apply for hardship assistance, what to expect, and where to get free financial counselling.
End-of-lease statements, return arrangements, and your options when the agreement finishes.